Frequently Asked Questions
Your guide to premium shopping at city'super E-Shop
What are your delivery options and schedules?
We offer standard and temperature-controlled delivery to ensure food freshness. Orders are typically processed within 2-3 business days, with specific time slots available for selection during checkout.
How do you ensure the freshness of chilled and frozen products?
All perishable items are transported in specialized cold-chain vehicles. Our packaging includes insulation and cooling agents to maintain the required temperature from our warehouse to your doorstep.
What is your return policy for food items?
To ensure food safety, we do not accept returns on perishable goods unless they are damaged or incorrect. Please inspect your delivery immediately and contact our customer service within 24 hours if there is an issue.
Can I earn super e-points for my online purchases?
Yes, city'super members can earn and redeem super e-points on all qualifying online purchases. Simply log in to your account before completing your transaction to sync your points.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), as well as digital payment platforms including Apple Pay, Google Pay, and AlipayHK.
Are there any delivery restrictions for remote areas?
We deliver to most residential and commercial addresses; however, certain remote areas or outlying islands may have specific delivery schedules or require additional surcharges.