Returns & Exchanges
At city'super E-Shop, we are committed to providing you with the freshest food products; however, if you receive items that are damaged or incorrect, we offer a dedicated return and exchange process within 7 days of receipt.
Report Issue
Contact our Customer Service team within 24 hours of delivery for perishable goods or 7 days for non-perishables, providing your order number and photos of the product.
Verification
Our quality assurance team will review your request and the provided images to verify the condition of the items against our freshness standards.
Collection or Drop-off
Once approved, we will arrange for a courier to collect the items from your delivery address or provide instructions for returning them to a physical city'super store.
Refund or Replacement
After receiving the returned goods, we will issue a full refund to your original payment method or dispatch a replacement product at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing